For those who have not previously heard of Nexcom, can you tell us more about your business, what you do, and which markets you address?

Nexcom specializes in AI and software robotics, automating workflows for larger B2B clients with high customer interaction volumes. Our customers typically operate sizable contact centers where automation is key to handling repetitive inquiries efficiently. Many businesses have excellent billing or CRM systems, but these don’t naturally communicate, which creates inefficiencies, forcing employees to navigate multiple disconnected platforms – Nexcom bridges this gap. Our technology doesn’t replace existing systems but enables them to work together seamlessly, optimizing customer service operations and enhancing automation across different channels.

Nexcom has launched CX-G, an AI-driven workflow automation solution. What are its key advantages compared to competing solutions on the market?

CX-G, the Customer Experience Generator, is a platform that allows businesses to communicate with customers across multiple channels – email, chat, social media, and messaging – through a single AI system. Instead of separate AI or bot solutions for each channel, CX-G centralizes everything, making omni-channel operations more cost-effective and efficient. With one AI agent supporting both customers and human agents, businesses can ensure consistent responses across all interactions while reducing the need for multiple knowledge databases. This improves service quality, simplifies operations, and ultimately enhances customer convenience.

You have recently launched the speech recognition solution VIBE. How does it contribute to Nexcom’s growth strategy, and what differentiates VIBE from other voice-based solutions on the market?

VIBE is Nexcom’s voice interface business engine, designed to enable businesses to interact with customers through voice rather than chat. It acts as a cloud-based voice AI that can be placed in front of existing systems, allowing customers to use voice commands to book services, navigate phone systems, or perform transactions. What makes VIBE unique is its proprietary Nordic-language speech recognition models, which provide significantly higher accuracy than competitors. Like CX-G, it doesn’t replace existing systems but connects seamlessly with them. This flexibility, combined with free-flowing conversational AI, has been the key driver of positive customer feedback.

How will your recently appointed Chief Operating Officer (“COO”), help Nexcom transition from founder-led to growth-focused, and what will be the first steps to strengthen daily operations?

The appointment of Nanna Schütt Hansen, who previously served as Partner and Head of Membership at DAWN and has extensive experience in operations and strategic growth, is an important step in Nexcom’s evolution. As a founder-led company, I’ve been involved in almost everything, which has its limitations. To fully realize the market potential of AI, we need to strengthen our organization. With a dedicated COO overseeing daily operations, I can focus more on market engagement and commercial opportunities. Additionally, since our product foundation is developed and established, further product development doesn’t require my direct involvement to the same extent regarding our product portfolio. Strengthening leadership in operations is the first step in scaling Nexcom and increasing our capacity for growth.

Where do you see Nexcom in a year, and what is your strategy to get there? 

Nexcom’s strategy for the next year is to transition from a founder-led company with a strong product focus to a growth-oriented organization that prioritizes onboarding and expansion. Strengthening our market presence is key, and we are increasing our efforts in customer acquisition while ensuring a structured approach to onboarding. Given our deal sizes, securing three to four new agreements per year represents strong growth. To scale effectively, we are building a team capable of handling customer onboarding and management, allowing us to drive expansion while maintaining high service quality and operational efficiency.

Could you name three reasons as to why Nexcom is a good investment today? 

1. High-Growth Market: Nexcom operates in a rapidly expanding AI automation market, offering significant opportunities for growth as businesses increasingly adopt automation solutions. 

2. Unique Nordic-Language Models: Our proprietary speech recognition models for Danish, Swedish, and Norwegian set us apart from competitors, allowing us to deliver superior AI-driven solutions in a region underserved by major tech players
   

3. Deep CX Expertise Built into Our Products: With a strong background in customer operations and experience management, we develop solutions tailored to real operational needs, giving our customers a competitive edge in efficiency and service quality.